Find answers to our most frequently asked questions.
Shipping & Returns
How long will my order take to arrive?
We process all orders within 1–3 business days. Domestic deliveries usually arrive in 5–7 working days, while international shipping may take 10–15 days depending on your region.
Do you offer express shipping?
Yes — we offer free worldwide shipping on all orders above $49. Shipping costs for smaller orders are calculated at checkout.
What is your return policy?
We accept returns within 7 days of delivery for unused, unopened items in their original packaging.
Because our products are handcrafted, slight variations may occur — these are part of their natural beauty.
My product arrived damaged, what should I do?
We’re truly sorry for that! Please email us within 48 hours of receiving your order with clear photos of the damaged item.
We’ll happily resolve the issue!
Find answers to our most frequently asked questions.
Product Information
Is this 100% human hair?
Yes, all our wigs and extensions are made from carefully selected 100% human hair for a natural look, soft texture, and long-lasting quality.
Can I curl or straighten this hair?
Yes, the hair is heat-friendly and can be curled or straightened. We recommend using heat protection and temperatures below 450 degrees Fahrenheit to maintain its quality.
Does the wig shed or tangle?
Our hair is crafted to minimize shedding and tangling with proper care. Regular gentle brushing and correct storage will help maintain its smooth texture.
Will it look natural on me?
Absolutely. Our wigs are designed with a natural hairline and breathable lace that blends seamlessly for a realistic and comfortable finish.
